PAYMENT

payment

All prices are quoted in Euro. Postage and packing prices will be charged in addition to the price of any goods. Online payment will be provided in a secure environment. Payments must be made in Euro. Payment can be made using PayPal (no need of PayPal account) or bank transfer. We retain ownership of the goods until full payment has been made by the customer and the funds have been cleared.

Coupon Codes
Coupon codes MUST be entered correctly at checkout. You should see the discount before you check out.

 

 

SHIPPING INFORMATION

shipping

Shipping costs:
Shipping costs and weight are automatically calculated at time of checkout. Orders weighing greater than 2.5 kg shipping weight will be quoted for separately via email. Please note that the buyer will be responsible for any customs duties / taxes levied on the import of items into their country.

Estimated Delivery times:
• Ireland & Northern Ireland: 2-4 working days*
• UK: 3-6 working days*


*Availability / Delays: The above delivery times are ESTIMATED and delays can occur after dispatch which are out of our control (eg. customs delays, local road conditions, etc). While we make every attempt to keep sufficient stock of each product, there are times when a particular item will need to be manufactured, especially for bulk purchases. In this case, you will be contacted to confirm your order. Please add 3-4 working days to the above estimates during the festive season.

Goods are despatched within 1-5 working days unless otherwise stated. If we are unable to despatch your order within that time we will contact you by e-mail with an estimated despatch date. Kindly note that we cannot accept any responsibility for delays which may arise from postal strikes/busy periods.

 

OTHER CHARGES

other charges

Import duties, taxes, and related charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office (if you are shipping to a non-EU address) to determine what your additional costs will be prior to buying. Alternatively, use the import duty calculator.

 

  

RETURNS

returns

Damaged goods: Goods are deemed to have been received in good order after 14 days of receipt. You may return any faulty / damaged goods within 14 days after receipt for a full refund provided they are unused and in their original packaging.

Unwanted goods: Unwanted goods may be returned within 14 days of receipt, provided they are in their original condition and packaging. Replacement products will be shipped at buyer's expense. Refunds will be made via the payment method originally used, minus shipping and any costs involved in the crediting procedure. ‘Ramunes Soaps’ cannot be held responsible for any goods lost in transit and we advise the use of registered shipping to return products.

Order cancellation: Orders may be cancelled provided the goods have not been dispatched. If you receive the goods and would still like to cancel, please return the products within 14 days after receipt in their original condition and packaging. Refunds will be made via the payment method originally used, minus shipping and any costs involved in the crediting procedure. ‘Ramunes Soaps’ cannot be held responsible for any goods lost in transit and we advise the use of registered shipping to return products.

 

CANCELLATIONS

cancelation

Cancellations are only accepted before the order has been dispatched. If the order has been dispatched prior to the cancellation, the order will be considered valid and the Customer will remain liable for the full payment. Cancellations can be made with ‘Ramunes Soaps’ by telephone: +353 87 793 8668 or or by email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 


OTHER TERMS

terms

We reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) without being liable for any damage or costs due to, among others, incorrect or misleading address or a possible fraudulent transaction. A full refund including shipping costs will be made to the customer in each case.